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  • Being Genuinely Curious  By : Roger Schwarz
    Roger's clients achieve success they didn't think possible by learning to be genuinely curious about other people's motives and reasoning. He offers a mindset that's common-sense but not commonly practiced: valuing learning more than being right. He also shares a simple technique that can help you and others cultivate genuine curiosity.
  • Top Ten Tips for Outstanding Customer Service  By : Martin Haworth
    Keeping customer service focus simple is the key to enabling all of your people in the front line. Delivering the following Top Ten Tips for Customer Service well, will make sure your people make the very best of their customer relationships.
  • Company Policy Does More Damage to Customer Service Than Anything Else  By : Alan Boyer
    Company policy is frequently the biggest barrier between customer satisfaction and your company.

    It can start with either
    o Company policy
    o Employee trying to do the right thing, but in their eyes the right thing is protecting the company from the stupid customer.
  • Stuck With A Zero Marketing Budget For Client Gifts?  By :
    Don't have a planned budget to give your clients gifts? Welcome to the club! Here's a psychotactic that's so simple. You will wonder why you never thought of it before! How to keep clients with a zero marketing budget!
  • Customer Service Problems--Help Your Employees Look at a Customer Complaint from the Customer’s View  By : Alan Boyer
    Too many times employees tend to look at a customer complaint, or even a request for help, as an opportunity to do a CYA.

    When you hear an employee saying, "Stupid customer" that is an opportunity for you, as the business owner, or manager, to ask them to find out
    1) What the customer really wanted, and make sure they get it.
    2) Look for a way to prevent the problem for the next customer.
    A CYA statement doesn't deliver the customer what he wants, nor resolve the company problem.
  • Call Center Services - Keeping up with the growing demand  By : Trevor Mulholland
    If your company requires a comprehensive call center services package, it is worthwhile to seriously look at outsourcing.
  • Do You Really Know How to Treat Your Customers?  By :
    Discover tips for providing excellent customer service to your clients. Turn your clients into raving fans!
  • Forum Perils for Customer Relationship Management  By :
    Forums are not only useful for sharing ideas and web-networking - they can also be used as part of your customer relationshiop management strategy. This second article covers the negative impact forums can have on your customer relationship management initiatives - both through your own actions, as well as those of unhappy customers.
  • Customer Service in Your Work at Home Business  By : Charles Fuchs
    Customer service is not just an abstract concept that business professionals like to throw at you. It is a tried and true way for you to keep your customers returning. If you follow these 6 general rules, you can significantly improve customer service in your work at home business and keep those clients coming back for more.
  • Never Trust a 'Silent' Customer  By :
    Do you have customers that leave suddenly? You were doing an outstanding job for them, lavishing them with truckloads of service and yet they disappeared without a word.

    The key operating factor here is 'without a word.' That's the scary part! The silent ones are always the most dangerous. If you would like to learn how to keep your customers, you've first got to keep them noisy. Read this marketing article to find out just how you can make complaining clients one of your biggest assets.
  • Do You Know Why Your Clients Buy?  By : heidi chartier
    Do you know why your clients buy? Seems like a pretty simple question, right? Not really, when you dig deeper under the surface. How you answer is critical to the success of your business.
  • "Do Ask, Do Tell" - Top 10 Most Helpful Online Customer Survey Resources  By : Maria Marsala
    One of the key factors in a successful business is to know what your customers or clients are thinking - about your business, your products, your services. And that's where surveys come in.
  • Can Three Words In Webster's Dictionary Be The Key To Customer Loyalty?  By :
    Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that’s so gluey, that you never go bluey in the face. Funnily you don’t have to go far. Reach for your Webster’s dictionary and you’ll discover a hidden secret to customer loyalty.
  • The Best Promotional Strategy Around - Giving to Receive  By : Craig Wood
    Quite often, the best promoting of a business happens when you are not directly thinking about it!
  • Customer Service Warning—What to Watch for That Indicate We Have a Customer Service Problem  By : Alan Boyer
    Discover some warning flags that your customer service is not working, that you have some very unhappy customers while your employees are telling you "It's those stupid customers."
  • The Power of the Reassurance Letter  By :
    Learn a top secret for satisfying your customers. Send them a reassurance letter along with the product or service.
  • Isn’t That What Customer Service is All About?  By : Mike Moore
    Two missing ingredients of customer service
  • Modern Call Center Solutions - Keeping You Up to date and in touch  By : Trevor Mulholland
    Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs. It is necessary to be available, in touch, easy to reach, and pleasant to deal with.
  • A Day in the Life of a Customer  By : John Stanley
    The key in today’s competitive climate is to ensure you invest in your team to ensure they are the best ambassadors you can have when they deal with your customers.
  • A Guide For Customer Service Training Tools  By : Bob Hett
    Let’s face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don’t have great customer service skills, it doesn’t matter. Customer service should be a number one priority to any business.
  • Defining Priorites for Inbound Call Centers  By : Trevor Mulholland
    Unlike outbound call centers, inbound centers are there to field calls from existing and potential clients. This means that their quality of communication is, perhaps, even more important than that of outbound call centers.
  • Contact Centric vs. Account Centric CRM: Which Small Business CRM Software Is Right For You?  By :
    There are two basic paradigms for CRM systems: Contact centric or Account Centric. Depending on your business requirements, one is the better approach. This article will help you identify which approach is right for you so that you can find the right CRM software.
  • Four Sure-Fire Ways to Keep Your Customers Happy  By : Allyn
    It's difficult to reach your buisness goals if you don't have the right materials and/or the information to help your buisness reach the success it's capable of. These four competitive marketing strategies is the information needed to produce an extremely successful buisness.
  • Forgotten Marketing – Who Is The Customer?  By : Roy Thomsitt
    I have witnessed a couple of discussions recently, amongst “internet marketers”, that made me recall the real world of offline marketing and how it relates to the world of the internet as it presently stands. Both discussions revolved around Google, which is not unusual; and both led me to believe that many online money seekers, who regard themselves as internet marketers, are a long way from understanding what marketing really is.

    As is often the case, there were those wh...
  • Good Customer Service - Would You Like Fries with That?  By : Cathy Warschaw
    Tips on practicing good customer service.
  • 4 Tried and True Techniques To Create Loyal, Life-Long Customers  By : Allyn
    It's difficult to reach your buisness goals if you don't have the right materials and/or the information to help your buisness reach the success it's capable of. These four insights will help you generate the buisness you've always dreamed of.
  • Provide a Customer Experience, but What Do They Really Want?  By : John Stanley
    As retailers, we often talk about providing our customers with a memorable retail experience, yet we often forget to ask the consumer what they want.
  • Master this Selling Principle Used by 98% of Successful Salespeople  By : Dave Lloyd
    How to Benefit from CRM software
  • 9 Secret Ways To Get Valuable Feedback From Your Customers  By : Brian Sakamoto
    You can learn many things you didn't know about your business by getting valuable feedback from your customers. Your customers may buy your main product just to get the free gifts. Your visitors may think it's to hard to navigate through your web site.

    By knowing this type of important information you can improve your web site, products/services, advertising, and marketing. Below are nine techniques you can use to get valuable feedback from your customers.

    -Use surveys ...
  • Which Is Better: Repeat Business Or New Customers? - Part 2 Of 2  By : Paul Lemberg
    Recently we asked which was more important: new customer growth or repeat business?

    The answer depends on your business goals. If you want fast-paced quantum growth, you should concentrate energy on adding new customers. But if your goals are more incremental - if you envision continual year over year growth in the 10 to 20 percent range - booking repeat customer revenue is far easier than adding new customers.

    (Of course, don't lose sight of new customer acquisition; d...

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